Frequently Asked Questions

Ordering Parts

How do I order a part?
To order replacement parts for your watersports products, please visit the parts section on floattow.com to browse available components for each item.

Can you take my order over the phone?
We are unable to process orders over the phone. All parts and product orders must be placed through our online store to ensure timely and accurate processing.

Why is my part not on the parts list?
Our parts inventory is updated regularly. If you can’t find your specific part on floattow.com, it may be temporarily out of stock or discontinued. In such cases, monitor the parts section for updates or check back periodically.

How do I know which part to order?
Locate the model number on your product—often on the bladder by the main air valve or on the warning tag attached to the cover. Once you have the correct model number, use it to search our parts listings on floattow.com.

Am I able to purchase your parts anywhere else?
We are the sole authorized seller for our replacement parts unless otherwise indicated. All genuine parts can be found through our online store.

Product Shipping & Coverage

Do you ship outside the continental United States?
For parts and product orders placed through floattow.com, certain destinations may be restricted. Some areas outside of core regions may not be eligible for direct shipping due to logistical limitations. Please refer to what’s displayed at checkout for eligible delivery locations.

Can you expedite my order?
At this time, we are unable to expedite order processing. Orders go through our standard fulfillment procedure which typically requires a processing period before shipment.

Product Features & Compatibility

Is there another bladder that will work for my tube?
Each bladder is specifically engineered for its matching cover. Bladders or covers not used with their intended counterpart may not be covered under any product guarantee and are not recommended for alternate use.

How can I order a new valve?
Towable products typically include either a threaded Boston valve or an integrated speed safety valve. Boston valves are replaceable and available through floattow.com under the Valves section by searching the specific part number. Speed safety valves are permanently molded to the bladder. Replacement usually requires a new bladder if separated.

Warranty & Repairs

Is my tube under warranty?
All floattow.com products and parts include a limited warranty from the date of purchase. Different product lines may have varying warranty periods. If you are submitting a warranty claim, keep a proof of purchase to verify the purchase date and follow the instructions provided on our warranty information page.

How do I repair a leak in my tube or bladder?
To detect a leak, submerge the item in water and watch for bubbles. Applying soapy water to suspect areas can also help locate leaks as bubbles form. Vinyl repair kits, designed for patching smooth surfaces, are available for order through the parts section on floattow.com.

Retailers & Availability

Are there any stores in my area that carry your products?
Yes, floattow.com works with authorized retailers who offer selected products in physical locations. To find local dealers carrying our items, use the dealer locator tool available on our site.

Return Policy Summary

What is the Return Policy?
floattow.com can only issue refunds for purchases made directly on floattow.com. We provide refunds for new, unused merchandise only, and do not reimburse delivery fees. For returns, customers must first request a return authorization through our returns process on the site to ensure proper credit.